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service [2021/10/11 15:35] |
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====== Support ====== | ====== Support ====== | ||
- | For downloads please make use of our [[ftp://ftp.keith-koep.com/|FTP-Server]].\\ | ||
- | |||
- | Ordercodes for our products: [[http://www.keith-koep.com/en/contact/article-overview/|Order Information]] \\ | ||
\\ | \\ | ||
- | |||
===== Support Levels ===== | ===== Support Levels ===== | ||
These service pages contain documentation, application notes and downloads for products of the Keith & Koep GmbH. | These service pages contain documentation, application notes and downloads for products of the Keith & Koep GmbH. | ||
- | Depending on your bought support-level, access to pages will be restricted.\\ | + | Depending on your support-level, access to pages will be restricted.\\ |
** Request access to a support-level through our [[http://www.keith-koep.de/en/contact/|contact form]]. You will than receive a username and password. \\ | ** Request access to a support-level through our [[http://www.keith-koep.de/en/contact/|contact form]]. You will than receive a username and password. \\ | ||
See Login button in the upper right corner of this webpage.** | See Login button in the upper right corner of this webpage.** | ||
- | ^ ^ Level 1 ^ Level 2 ^ Level 3 ^ | ||
- | ^ Basic Documentation | :ok: | :ok: | :ok: | | ||
- | ^ Board Support Package | :ok: | :ok: | :ok: | | ||
- | ^ Software Development Kit | :ok: | :ok: | :ok: | | ||
- | ^ Software Application Notes | :ok: | :ok: | :ok: | | ||
- | ^ Basic Hardware Application Notes | :ok: | :ok: | :ok: | | ||
- | ^ E-Mail Support | :nok: | :ok: | :ok: | | ||
- | ^ Phone Support | :nok: | :ok: | :ok: | | ||
- | ^ Advanced Hardware Application Notes | :nok: | :nok: | :ok: | | ||
- | ^ Evaluation Board Schematics | :nok: | :nok: | :ok: | | ||
- | ^ Design Kits ( after signing NDA) | :nok: | :nok: | :ok: | | ||
- | |||
- | **Level 1 Support**\\ | ||
- | You have bought a product from Keith & Koep GmbH.\\ | ||
- | Access to basic product-documentation and software is granted.\\ | ||
- | No additional support. | ||
- | |||
- | **Level 2 Support**\\ | ||
- | You have bought a development kit with e-mail and phone support.\\ | ||
- | Includes level 1 support with the ability to ask technical questions.\\ | ||
- | Includes basic hardware application notes: i.e. how to connect a SD-card or UART to the Trizeps module. | ||
- | |||
- | **Level 3 Support**\\ | ||
- | You have bought a development kit with extended support.\\ | ||
- | Includes level 2 support.\\ | ||
- | Includes advanced hardware application notes: i.e. how to connect a camera, an octal-uart or can-bus.\\ | ||
- | Includes design-kits, which contain the evaluation board schematics and VHDL-code for the CPLD (after NDA). | ||
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==== Android Operating System ==== | ==== Android Operating System ==== | ||
- | Keith & Koep supports Android 4.2.2 on the iMX6 based Trizeps-VII platform.\\ | + | Infos: [[service:linux:android:android]]\\ |
- | Infos: [[service:linux:android422]]\\ | + | |
- | + | ||
- | Android 4.0 is supported by third parties on Trizeps-VI platforms\\ | + | |
- | Infos: [[service:otheros:otheros]]. | + | |
==== Linux Operating System ==== | ==== Linux Operating System ==== | ||
[[service:linux:linux]] | [[service:linux:linux]] | ||