service

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service [2019/04/15 09:06]
[Android Operating System]
service [2021/10/11 15:34]
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 ====== Support ====== ====== Support ======
-For downloads please make use of our [[ftp://​ftp.keith-koep.com/​|FTP-Server]].\\ 
- 
-Ordercodes for our products: [[http://​www.keith-koep.com/​en/​contact/​article-overview/​|Order Information]] \\ 
-\\ 
  
 ===== Support Levels ===== ===== Support Levels =====
 These service pages contain documentation,​ application notes and downloads for products of the Keith & Koep GmbH. These service pages contain documentation,​ application notes and downloads for products of the Keith & Koep GmbH.
  
-Depending on your bought ​support-level,​ access to pages will be restricted.\\+Depending on your support-level,​ access to pages will be restricted.\\
 ** Request access to a support-level through our [[http://​www.keith-koep.de/​en/​contact/​|contact form]]. You will than receive a username and password. \\ ** Request access to a support-level through our [[http://​www.keith-koep.de/​en/​contact/​|contact form]]. You will than receive a username and password. \\
 See Login button in the upper right corner of this webpage.** See Login button in the upper right corner of this webpage.**
  
-^                                      ^ Level 1 ^ Level 2 ^ Level 3 ^ 
-^ Basic Documentation ​                 |  :ok:   ​| ​ :ok:   ​| ​ :ok:  | 
-^ Board Support Package ​               |  :ok:   ​| ​ :ok:   ​| ​ :ok:  | 
-^ Software Development Kit             ​| ​ :ok:   ​| ​ :ok:   ​| ​ :ok:  | 
-^ Software Application Notes           ​| ​ :ok:   ​| ​ :ok:   ​| ​ :ok:  | 
-^ Basic Hardware Application Notes     ​| ​ :ok:   ​| ​ :ok:   ​| ​ :ok:  | 
-^ E-Mail Support ​                      ​| ​ :nok:  |  :ok:   ​| ​ :ok:  | 
-^ Phone Support ​                       |  :nok:  |  :ok:   ​| ​ :ok:  | 
-^ Advanced Hardware Application Notes  |  :nok:  |  :nok:  |  :ok:  |  ​ 
-^ Evaluation Board Schematics ​         |  :nok:  |  :nok:  |  :ok:  |  ​ 
-^ Design Kits ( after signing NDA)     ​| ​ :nok:  |  :nok:  |  :ok:  | 
- 
-**Level 1 Support**\\ 
-You have bought a product from Keith & Koep GmbH.\\ 
-Access to basic product-documentation and software is granted.\\ 
-No additional support. 
- 
-**Level 2 Support**\\ 
-You have bought a development kit with e-mail and phone support.\\ 
-Includes level 1 support with the ability to ask technical questions.\\ 
-Includes basic hardware application notes: i.e. how to connect a SD-card or UART to the Trizeps module. 
- 
-**Level 3 Support**\\ 
-You have bought a development kit with extended support.\\ 
-Includes level 2 support.\\ 
-Includes advanced hardware application notes: i.e. how to connect a camera, an octal-uart or can-bus.\\ 
-Includes design-kits,​ which contain the evaluation board schematics and VHDL-code for the CPLD (after NDA). 
    
  
service.txt · Zuletzt geändert: 2021/10/11 15:35 von