service
Unterschiede
Hier werden die Unterschiede zwischen zwei Versionen gezeigt.
| Both sides previous revision Vorhergehende Überarbeitung Nächste Überarbeitung | Vorhergehende Überarbeitung | ||
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service [2019/09/11 15:04] [Support] |
service [2021/10/11 15:35] |
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| ====== Support ====== | ====== Support ====== | ||
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| - | Ordercodes for our products: [[http://www.keith-koep.com/en/contact/article-overview/|Order Information]] \\ | ||
| \\ | \\ | ||
| - | |||
| ===== Support Levels ===== | ===== Support Levels ===== | ||
| These service pages contain documentation, application notes and downloads for products of the Keith & Koep GmbH. | These service pages contain documentation, application notes and downloads for products of the Keith & Koep GmbH. | ||
| - | Depending on your bought support-level, access to pages will be restricted.\\ | + | Depending on your support-level, access to pages will be restricted.\\ |
| ** Request access to a support-level through our [[http://www.keith-koep.de/en/contact/|contact form]]. You will than receive a username and password. \\ | ** Request access to a support-level through our [[http://www.keith-koep.de/en/contact/|contact form]]. You will than receive a username and password. \\ | ||
| See Login button in the upper right corner of this webpage.** | See Login button in the upper right corner of this webpage.** | ||
| - | ^ ^ Level 1 ^ Level 2 ^ Level 3 ^ | ||
| - | ^ Basic Documentation | :ok: | :ok: | :ok: | | ||
| - | ^ Board Support Package | :ok: | :ok: | :ok: | | ||
| - | ^ Software Development Kit | :ok: | :ok: | :ok: | | ||
| - | ^ Software Application Notes | :ok: | :ok: | :ok: | | ||
| - | ^ Basic Hardware Application Notes | :ok: | :ok: | :ok: | | ||
| - | ^ E-Mail Support | :nok: | :ok: | :ok: | | ||
| - | ^ Phone Support | :nok: | :ok: | :ok: | | ||
| - | ^ Advanced Hardware Application Notes | :nok: | :nok: | :ok: | | ||
| - | ^ Evaluation Board Schematics | :nok: | :nok: | :ok: | | ||
| - | ^ Design Kits ( after signing NDA) | :nok: | :nok: | :ok: | | ||
| - | |||
| - | **Level 1 Support**\\ | ||
| - | You have bought a product from Keith & Koep GmbH.\\ | ||
| - | Access to basic product-documentation and software is granted.\\ | ||
| - | No additional support. | ||
| - | |||
| - | **Level 2 Support**\\ | ||
| - | You have bought a development kit with e-mail and phone support.\\ | ||
| - | Includes level 1 support with the ability to ask technical questions.\\ | ||
| - | Includes basic hardware application notes: i.e. how to connect a SD-card or UART to the Trizeps module. | ||
| - | |||
| - | **Level 3 Support**\\ | ||
| - | You have bought a development kit with extended support.\\ | ||
| - | Includes level 2 support.\\ | ||
| - | Includes advanced hardware application notes: i.e. how to connect a camera, an octal-uart or can-bus.\\ | ||
| - | Includes design-kits, which contain the evaluation board schematics and VHDL-code for the CPLD (after NDA). | ||
service.txt · Zuletzt geändert: 2021/10/11 15:35 von